Customer Experience/Customer Support
- Simplexity has a no hassle pricing model. We never use gimmicky mail-in rebates.
- Real-time customer communications. From order placement to activation to shipment, we keep your customer appraised on status of their order.
- We offer web, chat and telephone customer experience so your customers can choose how they want to communicate and when they want to communicate with our sales agents and service representatives
- We offer a flexible return and exchange policy that your customers will appreciate
- We educate your customers with informative product/device reviews and videos
- All Simplexity call centers meet PCI Compliant standards. All customer contacts are recorded with automated tools to protect audio records of payment card and personal information. All systems used by customer contact personnel protect payment card and personal information with storage and link encryption