Customer Care Module

Customer care becomes easier when you have the right tools and experience under your belt to provide effective and efficient support. Our care teams are specifically trained on our entire portfolio of wireless service offerings, as well as our robust web-based support tools which provide invaluable insight into customer orders and billing accounts.

  • Range of Services
    Simplexity offers support in telesales, order tracking, and subscriber lifecycle support including Tier 1, Tier 2, and Tier 3.
  • Customer Care Channels
    Our care teams can be accessed by phone, email, web form submission, or online chat.
  • Integrated Systems
    Our customer care tools include integrated screen pops (CTI), IVRs, and order-to-call tracking based on a fully integrated suite of customer care tools.