Billing and Lifecycle Module
Our processes for managing billing and the subscriber lifecycle are designed with two key goals – maximize monthly revenue for you, while minimizing the cost of customer care. Automation to encourage self-service payments, top-ups, and re-ups, along with alerts on payment failures, ensure that your customers have multiple options to pay for service, depending on their chosen method.
- Flexibility Our billing platform represents one of the most flexible solutions in the industry – capturing revenue for a range of products and segments, including prepaid, postpaid, voice, data, consumer and business.
- Customer Self-Care The platform includes an online portal for account management, usage summaries, payment history, and self-care.
- IVR We can and often leverage an automated speech recognition IVR to enable payments, top-ups, and more without customers ever having to speak to a customer care representative.